Santhosh-Zendesk Admin
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Activity overview
Latest activity by Santhosh-Zendesk Admin-
Santhosh-Zendesk Admin created an article,
Can my security guard or neighbour receive my shipment if I am not available?
Yes, you can select this information in 'manage your shipments' on the tracker page and we will update it from our end.
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Santhosh-Zendesk Admin created an article,
How can I get the contact number of my delivery agent?
As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locati...
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Santhosh-Zendesk Admin created an article,
The shipment status shows that it has been returned/cancelled. What does it mean and who do I contact?
This could possibly mean two things:a. Your shipment might have been damaged in transitb. The merchant has sent the wrong shipmentPlease get in touch with your merchant directly for further clarifi...
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Santhosh-Zendesk Admin created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Santhosh-Zendesk Admin created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...
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Santhosh-Zendesk Admin created an article,
Track your AWB no Click here
Please click here to track your AWB Num
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Santhosh-Zendesk Admin created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Santhosh-Zendesk Admin created an article,
Where is my order reached?
You can track the latest status of your shipment on our website with the Tracking ID/Order ID given to you.